FAQs

All the symbols that are reflected in the art that we promote comes from the indigenous cultures of the places where these crafts are made.

Mata Ortiz (link) pottery has symbols of the Paquimé culture.

The alebrijes (link) have Zapotec symbols.

Wixárika (link) art has symbols that are directly identified with their culture and worldview, and that have their origin in the visions that the members of this community have with the ceremonial use of peyote.

The crystal beads used in Wixárika art are imported from the Czech Republic, using the best quality calibrated crystal beads available.

Campeche wax is the traditional glue used to press stamen and glass beads in Wixárika art, and this wax comes from the extraction of honey.

The wood carvings that we use in the huichol art sculptures and in the alebrijes (vinculo) they come from the copal tree (bursera spp.) which is carved by artists from the community of San Martín Tilcajete, Oaxaca.

The paints used in the alebrijes There are two types, there are acrylic as well as made through artisanal methods.

In the case of the Mata Ortiz pottery, the ceramics are obtained from the land found in the same community of Casas Grandes, Chihuahua, and the painting is made using artisanal methods, in the case of the brushes used to make the painting so fine that their works require of art, even human hair is used.

Our space (link) is located in Morelia, Michoacán, and we attend by appointment since we give personalized attention to all our visitors. To schedule a visit with us, contact us and we will assist you immediately.

Through the years we have consolidated various projects of social responsibility of the brand with the support of our clients and collectors, which you can find here (link).

Huichol art pieces whose beads are not pressed with special epoxy glue, that is, they are pressed with Campeche wax, should not be exposed to direct sun or extreme heat, as well as dusting them by gently wiping them with a dry cloth. or with compressed air.

As for alebrijes, it is not recommended that they be exposed to direct sun, since the colors deteriorate over time due to this factor.

Our pieces have a Lifetime Warranty, given the quality of the materials used.

In the event that the part is damaged one day due to an oversight, you can contact us for support.

Please contact us. All ArteMarakame parts include technical support coverage in case your part needs a repair.

The cow skulls They are fumigated and cleaned, in addition to being accompanied with the papers that endorse this process in accordance with the zoosanitary regulations in Mexico. We have experience shipping to different countries around the world without any hassle.

Of course, to make a personalized order you can contact us directly to give us the references and specifications. It is worth mentioning that they generally take 2 to 4 months, depending on the design, number of pieces, among others.

Retailers and wholesalers have benefits mainly in terms of price and support. For more information, please contact us directly.

All the information about our shipments can be found in our Shipping policy. However, if the information you need is not there, do not hesitate to contact us.

Our return / refund policy can be found here!.

Paypal, Visa, Mastercard and Amex, however you can also make direct bank transfer or deposit by contacting us directly at WA 4433669241 to give you the details.

So is. Tax is already included and we need the post-purchase invoice request to be sent to the mail jp@artemarakame.com with the following data:

- Name.

- RFC.

- Full address (with city and federal entity).

- Postal Code.

The invoice is sent in response to the email from which the request is sent.

Your order could be subject to payment of import duties or taxes, which are calculated and requested at the time the work arrives at the destination country. The general amount is around 10 to 20%, however the amount varies depending on the country and the type of crafts. For specific amounts and percentages, you should contact directly a customs agency in your country as well as there are specialized websites.

All our pieces are professionally packed, in such a way that the customer has all the assurance that they will arrive safely. The packaging solutions that best suit each piece or collection vary. For more specifications on the packaging that will take the piece you want to take home, contact us.